United Kingdom
Review of PureGym UK
Reply from PureGym UK
Hi Ronnie, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear this and apologise for any inconvenience caused by this. Can you please reach out to Member Services via email or social media and they will be happy to help you rearrange this.
Thanks, PureGym
Review of 365rider
Fantastic! Came pretty quick even tho is was Black Friday and a UK postal strike! Would defo order again
Also customer service are outstanding come back to you with a very quick response!
Review of phs Group
great customer service and a massive thanks to asha who always helps me what I need :)
Reply from phs Group
Dear Ronnie
Many thanks for taking the time to review us. We appreciate your comments, and glad you approve of our services.
Kind Regards
Sam, phs Group
Review of eDreams
I thought I would book my flights through yourselves but since the day I booked them I have had nothing but problems.
Firstly you took double payments out of my account, then after phone calls to my bank and phone calls to yourself to find out what had gone on, I was then told that one of the transactions will be transferred to me within 4 days, you are quick enough to take it out of my account but it isn't really acceptable for you to be holding my money for these days.
I then looked at my phone bill and I have been charged an extortionate amount of money for calling you to sort out a problem that you have caused.
I am absolutely disgusted with this service because for a £157 flight that I was originally booking, it has cost me £359, although I have no received the extra £157 that was taken out of my account.
I will never book with you again, and defiantly will not be recommending you to others.
I would appricate if I received a reply as I looked for a direct email address, but you don't seem to have one.
Reply from eDreams
Dear Mr. Flockhart,
Thanks for posting your review and bringing this matter to our attention.
After checking your booking, we have found that the first payment attempt did not go through and it was automatically cancelled. We have passed your case to one of our agents who will provide you all necessary receipts so you may check this issue directly with your bank.
Please accept our apologies for any inconvenience caused and we remain at your complete disposal should you require further assistance.
Kind regards,
Lucy - eDreams Customer Care Team -
