Common sense prevailed.!!!
Our plane was delayed and we missed the last train at 1230pm but your team gave us a refund for the web duo that we purchased for that day of travel.
We are tourists from New Zealand and so much appreciated this quick response.
9 September 2025
Reply from Stansted Express
We are so glad we could assist you with a refund for your Web Duo ticket after your delayed flight caused you to miss your train. We appreciate you taking the time to share your experience with us!