Paul Bedson

Good Morning Paul,

Thank you for your review.

I am so sorry that you have yet to receive your order. We expected this to arrive with you on the 08/07 however please be assured we shall now investigate as to what has happened and ensure you receive your order.

We do have a 'Contact Us' section on the website where you can find out email and contact number however I do apologise if this wasn't something you could easily locate to rapport this issue with us.

I will get out Customer Service team to take a look into this for you and we will be in touch with an update as soon as possible.

If there is anything else we can assist with in the meantime, please do not hesitate to call 01752 692 221 or you can email sales@drainagesuperstore.co.uk.

Kind Regards
Jasmine Lorimer-Baldey
Training and Quality Assessor

Hi Paul, thanks for taking your time to leave a review although we're sorry to hear of the concerns you've raised here.

The speeds you get at home will, of course, depend on a variety of factors, it depends on your package, what and how many devices you have, how they are connected amongst other things.

We have a download speed guarantee - this will show the minimum speed we would expect for all our packages - you can take a look at that here: virg.in/speedsexplained.

If it's just the WiFi and all things are looking good over a wired connection, we have some helpful pages to get the best from your WiFi. We recommend starting here: https://virg.in/wifisos.

We do have Intelligent Wifi Pods available which can enhance wifi signal within your home, which may benefit you.
For more information on these, please see here https://www.virginmedia.com/broadband/intelligent-wifi.

If after having a look at our help links and community forum pages, you're still getting lower than the minimum over a direct wired connection then please do chat with our Tech Support on 150/03454541111 who will be more than happy to help you out.

Many thanks,
Tom