Marshal Zannatos

The website claims the sweaters are 100% Icelandic wool. The one that I bought for almost $200 which gave me a huge rash when I tried it on. I'm not allergic to anything so I took a more careful look at the sweater. It turns out the sweater was made in China. I had it checked it out and it turns out it wasn't the 100% Icelandic wool I was promised. It wasn't even wool. It was 100% recycled polyester which is perhaps the most unclean materials. Icewear should be transparent in where they make their products. I don't want to spend $200 for a sweater made in Chinese sweatshop from cheap materials, that is an insult. If you want to outsource, do so in a country that is known for and where you can control the quality assurance process. China is not one of those countries. I threw the sweater away because I don't want other people to get poisoned the same way I was.

This company is a scam. I bought a robo cleaner from this company. They quickly took my money via Pay Pal. I waited two (2) weeks to inquire about status of my order and I never received a response. Over the course of the next few days I've written them multiple times and no answer. I escalated the issue to Pay Pal and in six days they still have not responded. They basically stole my money. So I did a bit of research. When I tried to access their website again, I noticed it was now offline. So I decided to look them up on BBB. If you look on BBB, you will see their address as: 371 W Stutsman St, Pembina, ND 58271. If you do a google search of this address, you will notice it is the address of Pembina High School and of Mike's Parcel Pickup. So I decided to write to the Sheriff of this city and he told me he is getting a bunch of complaints of this company and confirmed this company doesn't exist in his city. Mike's Parcel Pickup is basically a warehouse that Canadians use to ship/pickup packages in the US. Bottomline, the people of this company are committing fraud by stealing money. I suggest you file a dispute with your credit card company and also file a complaint with the BBB against PayPal for known associations with fraudsters.

Terrible customer service. All I needed them to do was to change the country I'm in since I moved back to the US. Their verification system doesn't work. So I contacted them to make this easy change. Over 2 weeks later no resolution. I'd send them emails yet they ignore me. Avoid them at all costs.