Stuart Chettleburgh

Just received our new furniture, very well packed and looks to be a very high quality set. No issues with fixings and only ordered on Monday! Amazingly quick when our other options from elsewhere were multiple weeks!
Great job again Garden Trends, credit to Dan he did a fantastic job delivering our set, put it right where we wanted it to be for easy assembly.

Edit after reply
A copy paste reply does not help at all, shows the care when things go wrong, responsibility for sorting this is passed back to me again, a main part of my complaint!!!!!
No ownership.

My experience, don’t use Hastings

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Still ongoing
I hate to write this, but I am sorry to say I’ve never had such a bad experience with a company.
I’ve had a non fault claim in the works for weeks now. It is like trying to get blood from a stone, any information. And your third parties passing the buck between themselves; with me in the middle getting ever more annoyed.

I’ve still not heard anything from Hastings themselves, had to claw bits of information from the third parties that my claim had even been agreed as no fault!

Still trying to get any sort of information from anyone on when I can actually book my car in for repair. Which remains broken to this review!

This is an incomplete experience as I hope Hastings can change this, but as it stands at the moment I feel like I’ve had to do everything myself, and still being passed around call centre to call centre, being hung up in transfer or “not my job not able to help” replies

Some assistance please Hastings..
And please have your team members who can actually help contact me.

Case was great bought last year. A defect developed and contacted through on Sunday, got through to Shaira. Was very helpful and got something sorted straight away for me, replacement received as of Wednesday and think have found my phone case brand moving forwards, many thanks all at Mous

Good introduction from Elijah Moses, pleasure to talk to also and answered all questions I had. Let’s hope the installation and service lives up to the good start once installed

2nd purchase and did not disappoint again, delivery was prompt and arrived in great condition, will recommend others and will definitely be back to deck out the garden again

Parasol great quality for the price and next working day delivery! Arrived promptly and well packaged. Will buy again.

I had a payment issue that was preventing me paying the remaining balance on my holiday. I was on the phone for 2 hours on Friday and did not get anywhere while being passed around, If I could give a 1 star review for that point I would.

However, I made a complaint through to the Directors office and Sian managed to resolve my issue within a few days, she took personal responsibility for the resolution and I wish to extend my thanks for helping to resolve it, the holiday is for my Honeymoon and i'll toast you for helping to fix the problem. You are an example to the others, cheers
Stuart

Website was easy to navigate, order confirmation received quickly and when I needed to query something the phone was answered without delay and solved my query. Delivery of a high ticket item was prompt and well packaged, I’ve bought from you before and would do again; with everything so smooth I’m sure if something was wrong it would be addressed quickly too. Highly recommended.

Had my Audi A3 2.0tfsi Quattro done by Martin at AVO tuning; he was very friendly and knew exactly what he was doing.

I went in for the Red tune. Martin found out that my car had actually been tuned previously, which was reducing power overall. So when the new professional tune was put in it was a world of difference!!

I had my car dyno’d recently and it is now 241bhp compared to 197bhp; with an increase of over 50lbft. Car now crackles and burbles in most gears and is completely different to drive!

10/10 and will definitely recommend to others, thanks!!

I had a very serious query that got resolved almost instantly. I spoke to Michelle who was very kind and understanding; she followed my query through from start to finish. 10/10!