Customer

Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Dear Customer,

Thank you for your review.

I'm sorry for the difficulties you experienced while placing an order online.

Please be advised that for security reasons, we deliver orders only to the address registered with the card/account used to make the payment. It is only when you pay by a voucher that the address gets updated.

Also, in order to get in touch with us, you'll need to submit a form, link to which is on the support page of our website (contact us). I can see that you have entered your comments under one of the articles on the FAQ page instead.

In case you do not receive the order even after 14 days, please contact us as stated above and our support team will be happy to assist you with it.

Regards,
Imran