terrible customer service and impossible refund process
Please stay away from this airline or be aware that their refund is just a lie.
Terrible refund process and the worst customer service ever.
I had to cancel my flight due to sickness. I already know that I can only have the cost of the tax back, but even that one is not working. First, I tried to cancel the flight and complete the refund process, but every time I was receiving some system error. Next, I called customer service and after taking a long time they said they have the same problem as me and asked me to fill up a feedback form. I did that. Then, customer service called me again and asked me to fill up the same form again and again and agin. Nothing happened except receiving emails from customer service with the link to the same feedback form!!!! OMG, I got stuck in a loop.
