AM

Amanda

United Kingdom

Reviews

Review of Letterfest

Rated 1 out of 5 stars

Terrible customer service, very average product

Very poor experience with this organisation. I ordered 2 sketches - one for each of my daughter’s 21st birthday. First sketch arrived and although a little disappointed with how computer generated it looks, it was as I had ordered and did look like our dog. Second sketch arrived a few days later with incorrect wording. Emailed and was advised a replacement would be sent and I confirmed the wording required. Replacement arrived again with incorrect wording! Contacted them, no apologies, just said they’d send another. Im still waiting for it and it’s now past my daughter’s birthday despite ordering over 2 weeks ago. Disappointed doesn’t cover it. I now have just a picture for one twin that I haven’t been able to gift to her until the other arrived, if it ever does. I will be contacting Letterfest for a refund. Avoid.

28 November 2024
Unprompted review

Reply from Letterfest

Hi Amanda, thank you for your review.

I'm so sorry to hear this, we will investigate. Please could you email support@letterfest.com with your order number and we will resolve this immediately - Letterfest

Review of Sheilas' Wheels

Rated 1 out of 5 stars

I've been trying to cancel my policy on…

I've been trying to cancel my policy on a car I have sold for days now. It's impossible to get hold of anyone on the phone - no answer and impossibly long wait times when you have a job and other responsibilities. The chat just keeps asking you to be patient and will be with you soon, then asks if you're prepared to wait another 50 minutes before cutting you off, or saying that due to technical difficulties you need to try again later. I don't want to cancel my direct debit as it will potentially affect my credit score, but it looks like I'll be paying my next instalment even though I no longer have the car as I cannot get hold of anyone to cancel. Formal complaint submitted. Please do not use this company, I can only imagine what it would be like if you had to make a claim.

22 January 2024
Unprompted review

Review of PureGym UK

Rated 5 out of 5 stars

Recently joined

Recently joined, great value, plenty of space and equipment , feels inclusive, love the app with suggested workouts - helped me build confidence. Some good group exercise classes, would love some yoga type ones added too.

14 May 2023

Reply from PureGym UK

Hi Amanda. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Review of Cult Beauty

Rated 2 out of 5 stars

Nearly a week after ordering my order…

Nearly a week after ordering my order still hasn’t been despatched - it’s now very likely to not be here in time for the birthday present it’s intended to be

24 November 2022

Reply from Cult Beauty

Hi Amanda,

Thank you for leaving your review.

I am very sorry to hear that your order has not been dispatched and I understand the disappointment this may be causing. I have contacted you via your account to assist you further with this matter.

I look forward to resolving this for you.

Kind regards,
Amy

Review of HomeAway United Kingdom

Rated 1 out of 5 stars

Adding my review here to the litany of…

Adding my review here to the litany of others struggling to receive a refund from this company. I cancelled my villa, well within the cancellation period to receive a full deposit refund on 23 April 2020 and I have still yet to receive a refund. The owner has been helpful, but has little control by the sounds of it and when I contact customer services via chat or telephone which I have done a number of times, am told there is a technical issue that needs to be resolved. I am owed over £1500 which was hard worked and saved for and is a huge amount to me. I'm devastated that this business seem to think it is ok to just hang onto my money. What technical problem can possibly take 4 weeks to fix?

18 May 2020
Unprompted review

Reply from HomeAway United Kingdom

Dear Amanda,
We're sorry for any inconvenience this may have caused you. Due to the unprecedented volume of travel disruptions, refunds may take 3-4 weeks to be applied to your account – much longer than we hope for normally. We're on it, we promise. We appreciate your patience.

Review of Allay

Rated 3 out of 5 stars

Massively expensive

Massively expensive - my fault should have checked before I signed up - just went with the one in front of me. Honestly - do it yourself, it cost me £1,500 in fees

26 September 2018
Unprompted review

Reply from Allay

Good Morning,

Hope you are having a great day so far. Thank you for taking the time to review our service.

We are sorry you feel our charges are high although £1500 sounds like a lot of money we did complain on your behalf and got you a pain-free result of £3,405.69 - in a turnaround of 124 days of merely requesting a pack, signing it and returning it in the Freepost envelope. Signing with Allay took the hassle out of the process for yourself, while the client can get on with day to day life while we worked in the background.
We are open and transparent about our fees every step of the journey, from initial sign up calls and our websites to the paperwork and documents we send you to commence your free PPI check. We also offer a cooling off period which allows you to cancel all activity without any fees being incurred.

We take pride in our team and our ability to claim on behalf of the client. With such a professional team, we can turnaround the length of a claim - especially this claim in question with the turnaround being less than 3.5 months from the date submitted. The average wait for The Financial Ombudsman alone is 18 months*

Our fee has since changed since the Government amendment was passed in the House of Lords providing for a cap on fees for Claims Managment Companies and legal services providers meaning they now have a level fee regarding claimants for claims management services in relation to PPI claims. This is now 24% inclusive of VAT where applicable.

At Allay we aim to provide our clients with the utmost professional and reliable service possible, we believe our fee is reflective of the services we provide.

Thank you for this review, we are always striving to improve our service. If you have any further questions or queries or just a quick chat about how we can help resolve any issues, feel free to get in touch at marketing@allay.co.uk

All the best,

Allay.