Careless toward legitimate customer concerns and a refusal to correct clear errors.
The organization’s conduct has been consistently unprofessional, careless, and deeply concerning. Their practices demonstrate a lack of accountability and a disregard for customers.
Case 1 (2022 – Garage Parking, Masnedøgade 22, 2100 Copenhagen):
In 2022, I paid a monthly fee for garage parking near my workplace. The arrangement required a new parking ID card to be issued every three months. EasyPark failed to send the required card, despite the parking fees being fully paid. We checked all mailboxes and contacted the company multiple times regarding the missing card. Nevertheless, at the start of a new month, I received a parking fine solely because I did not display a card that EasyPark itself failed to provide. After submitting a complaint and waiting seven months for a response, I was informed that the fine still had to be paid and that the matter was “not their problem,” despite the fault clearly lying with them.
Case 2 (November 2025 – Islands Brygge 81B, 2300 Copenhagen):
On 9th November 2025, we arrived at a restaurant at approximately 17:10 and set the parking disc accordingly. The location allows one hour of parking. We left the restaurant around 18:05, well within the permitted time, and found a parking ticket already issued—likely within one to two minutes of us returning to the car. There are witnesses at the restaurant who can confirm the timing. I contacted the company to clarify the situation, but no meaningful review or correction was made. The matter was dismissed without proper consideration.
These experiences reflect a pattern of indifference toward legitimate customer concerns and a refusal to correct clear errors.
