United Kingdom
Review of Nordicwool
I haven’t worn or washed the socks yet, but they look beautiful, feel soft, and I am looking forward to wearing them soon.
Reply from Nordicwool
Thank you so much for your kind words! I’m delighted to hear that you’re happy with the look and feel of the socks.
I hope you enjoy wearing them — I’m sure they’ll be just as lovely on as they look!
Kind regards,
Lilly Williams
Founder, Nordic Wool
Review of Seasalt Cornwall
Review of Lands' End Europe ltd
Reply from Lands' End Europe ltd
We're happy to hear that you had a great experience with our service. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Review of Gousto
Was asked to get back in touch with Gousto regarding my previous negative review regarding an ongoing/unresolved issue I have and unbelievably the email address no longer exists. Customers who think the company is responding to reviews, should realise these are automated reviews and targeted at no one in particular. It’s all a complete waste of time!
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9194781. Best wishes, Carole -The Gousto Team.
Review of Gousto
Having a problem between Gousto and Red Letter Days, which I have been trying to resolve for 2 months. Neither company seems able or willing to sort it out. In brief, I received a Red Letter Days gift of a 4 meals for 2 people for 2 weeks Gousto meal box. Gousto told me I couldn’t receive the meals because I already subscribed to Gousto. My relative paid around £50 for the gift so I’m not prepared to just write it off. There is no point in passing it on to someone else as Gousto offers big discounts for new subscribers anyway, so the Gousto meal experience through Red Letter Days is completely pointless! Red Letter Days tell me that they have contacted Gousto to cancel the experience so it can be re-issued to me and I can choose an alternative experience. Gousto tell me Red Letter Days have not given them the correct details. Very frustrating to put it mildly. A thoughtful gift has turned into one hellova headache! The meals may be good (although this week I had a rotten tomato in my box) but customer service is zero!
Reply from Gousto
Hi Marj, thank you for taking the time to leave your review. I do apologise to hear about the issues with the redletterdays discount. To help us review this further for you, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9192575 so we can access your account and look into this for you.
Review of Red Letter Days
So, I wrote a negative review over a week ago and the response from Red Letter Days advised me to contact the Customer Engagement team at BuyaGift, which I duly did, going through the whole sorry saga once again. And do you know what, not even an acknowledgment of my contact/complaint! In future I wouldn’t bother!!!
Reply from Red Letter Days
Hi Marj,
Thank you for taking the time to provide us with your feedback relating to your experience with us,
Delivering Happiness is paramount to us here at Buyagift, I want to reassure you that all feedback is taken on board and reviewed to implement appropriate changes in the future.
We sincerely apologise that your recent experience did not meet your expectations. Your input is highly valued, and we are dedicated to continually enhancing our services.
Should you have any further questions or concerns, please do not hesitate to reach out to us via tellusmore@buyagift.com and a member of our Customer Engagement Team will get back to you.
Review of Superdry
Lovely jacket, nice material, very flattering and stylish, my husband went down a size to Small and it fits well.
Review of Red Letter Days
I received a Red Letter Day gift of Gousto meals for 2 people, 4 meals for 2 weeks (cost almost £50). Useless because I already subscribe to Gousto and this was for new subscribers only! Useless also because if you want to subscribe to Gousto the discount for the 1st few boxes is equivalent to the cost of this gift! For weeks I have been going back and forward between Gousto and Red Letter Days to get my booking cancelled so I can book something else! No one seems to be bothered to help - Customer Service is appalling. AVOID wasting your money on a Gousto Red Letter Days experience, as my relative did, thinking it would be a nice treat!! It has just caused frustration!!!
Reply from Red Letter Days
Hi Marj,
Thank you for taking the time to provide us with your feedback relating to your recent experience.
I understand your frustration and would like to apologise.
Delivering Happiness is paramount to us here at Buyagift, I want to reassure you that all feedback is taken on board and reviewed to implement appropriate changes in the future.
We sincerely apologise that your recent experience did not meet your expectations. Your input is highly valued, and we are dedicated to continually enhancing our services.
Should you have any further questions or concerns, please do not hesitate to reach out to us via tellusmore@buyagift.com and a member of our Customer Engagement Team will get back to you.
Review of Crabtree & Crabtree
I find it very easy to browse and book (with lots of choice of quality accommodation). The customer service is always excellent, efficient and friendly. Staff we have talked to are knowledgeable. We find C & C trustworthy and supportive and wouldn’t hesitate to book with them again.
Reply from Crabtree & Crabtree
Dear Marj,
Thank you for your feedback.
We are so delighted to hear that you were pleased with the service you received and we truly hope to be of assistance again in the future.
Kind Regards,
Crabtree & Crabtree Team
Review of InPost UK
Reply from InPost UK
Marj, thank you for the 5-star rating! We're delighted you find our service easy to use with convenient locations.
Review of Frames.co.uk
Great product, arrived quickly and in perfect condition, good value.
Reply from Frames.co.uk
We're happy to hear that you received a great product quickly and in perfect condition! We appreciate your positive feedback and value your support.
Frames.co.uk
Review of Snapfish.co.uk
Easy website to use, lots of choice of products, great value, quick delivery - very happy with the quality of the prints ordered and photo book. Highly recommend!
Review of Supaphoto
I gave Supaphoto a small, but to me, very important, job digitising some old family photos for a going away gift. From start to finish I received the best service. The process was quick, I am thrilled with the end results and so grateful to Supaphoto!
Reply from Supaphoto
Thank you so much for your kind words. We are delighted you are thrilled with the results and that the process was quick and smooth. It means a lot to us that we could help with such an important gift and that you are happy with our service.
Review of Superdry
Great choice of clothing at the moment in Superdry, lots of lovely shirts, jumpers, gilets and joggers plus lots more. Everything seems really nice quality. Jumpers and joggers bought for Xmas presents. I am sure they will be enjoyed. My husband loves his vintage check shirt so much he bought another one!
Reply from Superdry
Hello,
Thank you for taking the time to give us your 5 star feedback following your visit to our Brighton store.
At Superdry, we want you to have a really positive experience, so it's great to hear you're very positive feedback about our range and quality.
Thank you for shopping with us, we really appreciate it!
If you loved your new purchases, don't forget to leave a product review too.
Superdry Team
Review of Blinds 2go
So easy to order and lots of choice. Fabulous service providing samples of blind fabrics and these came quickly. So happy with my day and night blackout Enjoy roller blind. I have shopped many times at Blinds to Go and I am never disappointed. It’s my go to place for blinds and curtains.
Review of FatFace
Easy to order my jeans on website, came quickly, quality and fit good.
Reply from FatFace
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Review of Next
Easy to order items, delivery to local store quick and when an item had to be returned that was a very easy and quick process too!
Review of World of Books
Good choice of preloved books, easy to order, fabulous value, condition as stated, quick delivery…what’s not to love?!
Review of Quality Garden Supplies
Great quality top soil, delivered dry and on time. Looks really good in our borders and raised beds, very happy.
Review of Seasalt Cornwall
