Gary B

Hi Gary - Thank you for taking the time to leave this review, we are sorry to see this is 1 star and hear this has been your experience of the gym. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated. Thanks, PureGym.

Hi Gary, reading your review I'm very sorry to read your comments which indicate you're clearly frustrated with the experience you've had. I can't comment here on the exact details of your case without knowing your agreement number and the circumstances, but I can confirm we would like to continue to try to work with you to agree on the best way forward. So if you want to discuss your review comments with us in more detail, and work through what we can do to help provide the information you need, please contact our Customer Services Team on 0330 555 1230 in the first instance. Kind regards, Sam @ Moneybarn

Thanks for your review, Gary. I’m very sorry to read from your review comments that you’re clearly unhappy with the experience you’ve had. I’m also sorry to hear about the problems you’ve had with your Ford Kuga. We know how frustrating it can be when a car develops faults. It’s our aim to ensure customers feel supported throughout their agreement with us and particularly in times of difficulty, so it’s disappointing you don’t feel we’ve achieved that for you. We appreciate your feedback and we’ll keep striving to improve our communications and service. In cases where vehicle issues occur, we investigate the situation via our complaints process to see what we can do to help but we do advise that the agreement payments need to continue whilst that runs its course. If you want to discuss your comments in more detail so we can see if there is anything more we can do to help or for us to supply more information, please email us at feedback@moneybarn.com. Kind regards, George @ Moneybarn.