No refunding of your money even if they cancelled your flight, Poor Customer Service
I booked with them return ticket FLL/HAV/FLL for two adults.
My trip from Florida to Havana was canceled due to the Doriane Hurricane. The airport in Florida was closed for 2 days and I could not get to Cuba, so I asked them to cancel my return flight as well. Initially they told me to call the airline as they have nothing to do with it, I contacted Jetblue and they told me that since I booked my flight with third party (trip.com) they are the one that should be refunding my money which made sense (by the way all those calls were international calls and cost me a lot of money). I called trip.com back and they promised to put on a request for me to refund my money.
Within one hour time, I got an email saying that they will not refund my money and I should call them back. It is a lot of hassle and they would not offer a solution or take any responsibility for the flight being canceled in the first place.
I will never deal with them again. I would rather pay a little bit more money and deal with the airline directly, especially when I approached Jetblue representative online, they were super helpful and went out of their way to guide me accordingly
2 September 2019
Unprompted review