LG

Lianne Graham

Indonesia

Reviews

Review of Watches of Australia

Rated 1 out of 5 stars

Refused full refund for faulty watch…

This website sell faulty watches and refuse refunds when requested. Customer service will only offer repair and postage back and forth is at customers expense.

5 January 2023
Unprompted review

Reply from Watches of Australia

Hi again Lianne, I am very sorry you feel this way. You placed your order on the 26th of November, received it on 1st December. You emailed us on the 25th of December (a month later) that the watch is faulty.

We process refunds if customers received the watch faulty and informed us within 14 days. But you informed us a month later, and we offered to exchange / replace the item but you refused.

As mentioned to you by email and WhatsApp chat, we are more than happy to replace the product for you.

Submitting multiple reviews based on false information and anger really does effect our business. We have a full quality control team that asses each and every package before fulfilment, and I assure you we never sell any faulty watch. We pride ourselves on providing excellent customer service and we're sorry to hear that you didn't have a great experience with us.

Again, we are more than happy to send you a replacement, please get back to us and let us know if you would like to proceed with the replacement or exchange.

Thank you

Review of Watches of Australia

Rated 1 out of 5 stars

Defect watch and very poor level of cuatomer service

I bought a watch and one of the bezzles has popped out loose on day one and will not go back in. I have sent several emails and the only response was to request photos of the defect - and I have sent the photo now there is now response. I have sent several emails and whats app message but still no reaponse. Very dissapointed with the level of customer service.

2 January 2023
Unprompted review

Reply from Watches of Australia

Hi Lianne, I am very sorry you feel this way. You placed your order on the 26th of November, received it on 1st December. You emailed us on the 25th of December (a month later) that the watch is faulty.

We process refunds if customers received the watch faulty and informed us within 14 days. But you informed us a month later, and we offered to exchange / replace the item but you refused.

As mentioned to you by email and WhatsApp chat, we are more than happy to replace the product for you.

Submitting multiple reviews based on false information and anger really does effect our business. We have a full quality control team that asses each and every package before fulfilment, and I assure you we never sell any faulty watch. We pride ourselves on providing excellent customer service and we're sorry to hear that you didn't have a great experience with us.

Again, we are more than happy to send you a replacement, please get back to us and let us know if you would like to proceed with the replacement or exchange.

Thank you

Review of Mozio