Julia Nicholl

We were impressed with Airport Parking Luton as the Shuttle Bus was there immediately after we parked the car to take us to the Terminal and arrived immediately after we called to collect us upon our return. The Car Park is near the Terminal so overall a stress free experience. Staff were quiet but polite and helpful. Spaces a bit tight if you have a large car - but no different from any other Operator I imagine. Would happily park with them again. Keep an eye out for the entrance as it is easy to miss.

I am in total agreement with Chris Howell and Steve F’s experience of Rendall & Rittner’s appalling communication process and use of Solicitors to threaten Leaseholders. Our Service charge was paid in full for Jan-June 25 as per R&R’s statement leaving a zero balance on the account. After this payment R&R, then removed a refund which had been sitting on our account which they did not notify us about. An admin charge of £210 was then applied which again we were not told about and we have subsequently been locked out of our online account portal; have not received any communications via post or email (as per our communication preferences) and R&R have engaged Solicitors to recover these bogus outstanding charges. The first we knew of these charges was via the Solicitors letter in June. Likewise we have not been provided invoices for our current service charges thereby deliberately placing us in breach of contract. The Solicitor has advised us that if payment is not made for outstanding charges which are now in excess of £1300, as they have added their Legal Fees, interest etc then this is the first step to our Leasehold being forfeited (thereby losing our home). We have tried numerous times to contact R&R and the Solicitor to ask for our current service invoices so that these can be paid and to discuss the above however we are told that R&R won’t speak to us as we are in breach of contract and the Solicitor is not responding to our communications. An appalling way to treat a Leaseholder with a 14 year record of paying all bills submitted by the company.

My Edit to address Rendall & Rittner’s response:
With respect to the response from Rendall & Rittner I appreciate their expression of regret over my concerns and I look forward to hearing from their Credit Control Team and their Solicitors, Brethertons. As per the ‘clarification’ element of their response, if Rendall & Rittner’s CLEAR PROCEDURES regarding service charges and communication are for their accounts department to modify a financial statement, not advise that a Refund has been removed thus putting an account into arrears, that an admin fee has then been also added to the account and then without ANY notification of these charges send a letter from a Solicitor with yet more inflated fees, threatening legal action, lock us out of our online portal account, deny us our current service invoices when formally asked and instruct staff that they cannot communicate with us because we are ‘in breach of contract’ then yes, they have followed their procedures to the letter. I fail to see what they define the use of Solicitors as ONLY EVER a last resort, when clearly it is a default mechanism and from the content of some of the other Reviews posted, not an uncommon one. To date 754 property owners (30%) have left a 1 star review for Rendall & Rittner with many citing frustration over the company’s lack of communication so maybe so in-house training is required in the implementation of the CLEAR PROCEDURES they are so keen to clarify they have. I have additionally lodged a formal complaint with Rendall & Rittner regarding my concerns and also await their feedback on this.

Purchased Pyjamas and Lounge wear as Xmas gifts on the 03rd of December and didn't realise that Selfridges only have a return period of 14 days. Although most retailers have an extended period for returns over Xmas, Selfridges do not have this. As the recipients of my gifts didn't receive the items until after 25th of December they were not able to exchange or return. Will therefore not be shopping in Selfridges again for gift items. I sent an emailed complaint to customer services about their return policy, as if I was aware of this when I bought the items I would have purchased them from another Retailer. Customer services never replied to me which in itself is not good!

Due to the cost of the items and educational content of the website I thought that this was an authentic Montessori reseller. It took my item over a month to arrive from China and it certainly wasn't worth the £35 price tag. A wooden puzzle toy from WH Smith could have been purchased at half the cost. Would never have ordered from this company if I had had the foresight to read the reviews first!

Verity Mount in the Woking Office has provided conveyancing for us for the disposal of several of our rental properties and I cannot recommend Verity highly enough.  She is professional at all times. Queries are answered promptly; sensible recommendations provided and she has been enthusiastic in resolving some of the challenging aspects of conveyancing with respect to a Grade 2 listed building which would have frustrated many another Solicitor.

I cannot find a telephone number or an email address to speak to customer services on First Port website!! Have been trying for weeks to re-register my account onto the new website. Password not recognised and when I submit my email address for a new password I do not get a response from First Port.

Cannot get through to SSE. I have been trying for 2 days now to discuss my account and order a smart meter. It takes about 30 minutes to get through on their main number but after my initial query I am either put on hold or transferred to another department who never pick up. I have spent over an hour each day for the past day. Not a level of service which should be offered.

Just had a cold call from Carphone Warehouse during the Queens funeral. I am not a customer of Carphone Warehouse and now never will be. Totally disrespectful.

Firstly I would like to comment that I believe the large number of good reviews recently uploaded to this website are fake. They are too similar in style and repeatedly mention the same individual account managers. I am a Landlord who has recently been involved in a Tenancy Dispute involving a Custodial Deposit and I have not been impressed by DPS. I was not provided with an Account Manager as many of the gushing reviews imply and I did not receive any guidance on the process of making a claim on my Tenant's Deposit, bar reading their website. The whole process took 7 months in total to be resolved, at the end of which I was awarded 3/4 of my claim. DPS's website is not the easiest to navigate and a claim process is not pro-actively managed by DPS. Timescales are too long and I agree with other comments that DPS's goal is to retain the Deposit as long as possible. This is not good news for the Tenant or the Landlord if a claim is made. The length of time that it took to receive my claim on the Deposit has actually cost me money. My Tenant owed me thousands as she smoked heavily in a non-smoking Apartment; left a dirty apartment full of rubbish and unwanted belongings; owed me money in unpaid bills; broke items of furniture and did not make good damage to the walls etc. I was able to provide Inventories; Lease Agreements; quotes; Bills - even a witness statement however I was not awarded compensation in full for eliminating the smell of smoke as I did not provide evidence that the smell of smoke was still present after all cleaning had been undertaken. We cleaned the Apartment, removed rubbish etc - however we couldn't afford to get the curtains, upholstery,& Carpets steam cleaned or the walls treated as we needed our Claim on the Deposit in order to do this! Our Apartment was empty for that length of period - partly due to the pandemic but also due to the smell of smoke!

I waited 40 minutes to get through to E.on to advise them that I had paid twice for our latest estimated bill for an empty rental property I have. I had paid the bill via their website. After the payment was made a box popped up to say that the transaction had failed. I then re-made the payment and again I was advised that the payment had not gone through. I abandoned this method of payment - however when checking my bank statement found that 2 payments have been taken from my account. When I contacted e.on they told me that they could not refund me this duplicate payment until an exact meter reading had been taken. This is for an empty rental property which I cannot get access to because of the Lockdown Restrictions and I cannot afford to pay bills twice. E.on would not accept this as the system does not allow for it! Terrible customer service. Obviously based in an overseas call centre. The Operator put me on hold so that I can lodge a complaint and even this is going to take 10 days before someone speaks to me about the matter. I was put on hold for at least 15 minutes. I was then told by the Operator that the Complaint had been raised but then closed as they had advised me the course of action which was to give them a correct meter reading. Terrible company. Have never experienced this anything like this before and will be switching asap.

Do not buy from this Company. Terrible customer service experience. I purchased a Golf Wang Hoodie for my son to be shipped to England. It never arrived because Golf Wang did not provide DHL with our contact details. About 6 weeks later Golf Wang sent an email advising us to contact DHL within 72 hours. My son phoned DHL less than 24 hours later who told us that Golf Wang had already instructed them to destroy the Hoodie. Golf Wang refused to replace the item or provide us with a Refund. Their customer service department would not acknowledge or engage with our complaint. Luckily the item was paid for by AMEX who are handling a Refund for us. Needless to say we will never buy from this company again.

Star Visa Services Ltd neglected to advise us to bring a Birth Certificate for my 17 year old son's Appointment at the Chinese Visa Application Centre in London. The Chinese Visa Application Centre asked us to email a copy of the Certificate to our Agency that same day so that Visa Star Services could submit it to the Centre first thing the next working day in order for our son's Visa to be issued to us along with ours. We live a considerable distance from London and it was a very stressful experience as we were unsure if we would make it back in time and if the Birth Certificate would easily be found. Luckily we did receive the Visa's on time, however the reason you choose to pay an extra £125 on top of the Visa Application Fee of £140 to an Agency is to avoid such problems and complications. Star Visa Services did apologise and offered a £10 refund on the postage, however this was a paltry response and did not equate to the poor service we received. The communication I received from Star Visa Services wasn't great and they also neglected to tell us to bring a spare colour photograph of our passport photo page to hand in with the Application. Luckily I had been forewarned about this by a friend so already had included it in my pack. Overall my impression is that Star Visa Services were just going through the motions and not properly checking each Application.