United Kingdom
Review of RingGo - The UK Pay by Phone Parking App
Terrible app. I dread going to a car park with forced RingoApp. Had a dreadful time on Friday at Snowhill car park. Thankfully had some coins I could use but won’t use that car park until they change using RINGO
Review of Debonair Cooling
Friendly, considerate team who were responsive and professional.
Reply from Debonair Cooling
Thank you, Sienna. It was a pleasure carrying out your air conditioning installation.
We’re pleased to hear you found the team friendly, considerate, and professional throughout. We place strong focus on clear communication, responsiveness, and delivering a smooth installation experience from first contact to completion.
We truly appreciate your feedback and thank you for choosing Debonair Cooling for your air conditioning installation.
Review of Motorway
Unbelievably smooth process and super quick. Dont know why you’d use anyone else?!
Review of Davisons Law
At a time when you're not sure where to turn to for help - it was great to have Zaid Malik provide some much needed guidance and help on an employment issue. He was calm, responsive, honest and very transparent on the whole situation which was refreshing and appreciated. Thank you, Zaid, the guidance you gave was invaluable!
Reply from Davisons Law
Thanks for taking the time to rate our service. It’s great to hear your positive experience with Davisons Law. We look forward to working with you again in the future.
Kind Regards,
Davisons Law
Review of Barclays Bank
I've been a Barclays customer for over 20 years and I've finally had enough. Just trying to get my sis on the same account as me and was told I had to do this in branch via an appointment through customer services. No appointments available at 3 branches all of which would've taken me half hour to drive to. It's gotten so rediculous with branches closing, customer services on the phone being able to do nothing about it, I'm finally switching everything! Shame on you, Barclays!
Review of Co-op Legal Services
Found out that the legal firm and contact we worked with is now the Co-Op and our contact who set up our wills/trust is retired. No-one informed us! When trying to get some advise, we were promised a call back that day. Didn't happen. Following day I was told that it takes 48 hours for a consultant to call back - wasting a day when my retired dad had to stay in waiting for the call. This is not customer service and definitely not we had with Collective Legal Solutions. Really unhappy with not being able to speak to someone or have any clear date/time of when we'll get a call back even though they are storing out legal documents?!!
Review of John Lewis
So they sent numerous reminders of the home styling consultation appointment where apparently "Sam" was going to call me. No information on what type of call - Zoom? Facetime? And guess what? No call happened at the scheduled time. Used to rate JL but I think their service and range of quality products has taken a serious nose dive. Been a JL customer for 15 years.... what a pity
Reply from John Lewis
Hi Sienna, our online consultation appointments are proving popular with our customers so it's particularly disappointing you weren't contacted as expected. I am sorry for any inconvenience caused. If you still await contact from the team, please email your name, address and telephone number to: tell.us.more@johnlewis.co.uk where we'll be happy to help. Thanks for your review and loyalty as a customer. ^Alan
Review of HSY
Wallpaper was delivered but didn't read enough of the product details online to see that a special adhesive has to be applied (though it falls into their Recommended section and not a requirement) - yet decorator didn't feel comfortable applying it without it. So had to pay a rush charge to get this to me in a couple of days. Not really worth it and experience left me out of pocket.
Reply from HSY
Good morning,
thank you for leaving us your review and comments.
Just to confirm that the recommended paste is also on the same page as the wallpaper plus as soon as you put the wallpaper in the basket you would have also seen the pop-up that shows the recommended paste again for your chosen wallpaper.
In the description of this wallpaper it also mentions the paste.
However, as you have already mentioned that you 'didn't read enough of the product details online' and saw it was 'recommended' it clearly isn't hidden.
The paste does fall into recommended because it's the brands recommendation, it's not a requirement as you or your decorator may already have it or something suitable.
We are an independent family owned UK business that really cares about our customer experience and I'm sorry if you feel there was some other way we could have made the recommended paste clearer for you.
We value your comments and hope you shop with us again when next looking for something for your home.
Kind regards,
Your Stylish Home
Review of Balsam Hill UK
Horrible horrible experience with this company. AVOID AT ALL COSTS!! Couldn't find my order, therefore couldn't make the 5 day deadline. Customer service was useless - promised to call me back but never did - 3 times! Agreed to a refund. will never attempt to purchase from this company again....
Reply from Balsam Hill UK
Please accept our sincere apologies for the trouble this has caused you and your family. This feedback is important to us as our goal is to ensure that our customers receive their ordered items time. Rest assured that we'll have this shared with our team to make sure that this won't happen again.
