Mr S McNabney

We sincerely apologise for the delay in the delivery of your order.

Upon reviewing your account, we can confirm that a refund of the delivery charge has been processed as a gesture of apology for the delay.

We regret any disruption to your plans and appreciate your patience and understanding in this matter. If there is anything further we can assist you with, please do not hesitate to contact us.


Warm regards, Gina

Hi Mr S McNabney, thanks for leaving us this review. We are sorry to see this is 1 star. We appreciate and value our member feedback.

PureGym prides itself on being able to offer state of the art fitness facilities to our members in a safe and welcoming environment. We developed industry-leading cleaning and hygiene protocols to help keep our members and employees safe during the COVID-19 pandemic, however, with the reduced risk and in line with the Government’s ending of legal restrictions, we have decided to remove self-cleaning stations in our gyms, which will also support our sustainability objectives by reducing our paper towel waste. We’re proud to say that many of the protocols implemented during lockdown, such as frequent and regular cleaning, and improvements to our air ventilation systems, will continue to be a core part of our TrainSafe Commitment.

Thanks, PureGym

Hi,

Really pleased to hear how helpful the staff have been for you.
Thank you for your review.
Regards
Dean