IN

iNTERM

Mexico

Reviews

Review of B2E Surplus LLC

Rated 1 out of 5 stars

Avoid this seller.

I placed 2 orders with them, one on 14th Mar 2024 the other on 22nd Apr 2024, first order was partially shipped, second order never shipped. I tried to contact them trough the phone, text messages, email, chat, etc... but no one replies. I payed with paypal I hope they refund me the money.

22 April 2024
Unprompted review

Reply from B2E Surplus LLC

Hello. Thank you for contacting us. We have received your request for this, and are in the process of issuing a refund for the missing items. We will follow up with you directly. Please accept our apologizes and let us know if you have any other questions or concerns.

Review of SP SpareParts

Rated 1 out of 5 stars

Stay away from this company!

Worst company I have work with. They presume they have stock on parts but is a lie. After you place the order with them the nightmare starts.
Fake inventories
Fake tracking numbers
They stop answering the phone
They reply emails once in a while

I ordered 4 parts with them, they said they were in stock, after a week they respond saying they shipped the parts but Fedex lost the package. Next week they said they were waiting for the parts from Italy, parts never showed up. Next week they refund me for 3 parts because they never arrived from Italy. Next week they shipped 1 part they could get, I only wasted my time and look bad with my clients because of they lies and delays.

3 March 2020
Unprompted review

Reply from SP SpareParts

Dear Fernando;
First of all we apologize for all the inconvenience caused. We keep working on improving our services to offer our customer the best quality on our products.
You can put in contact with our Customer Service through the following email: support@sp-spareparts.com and they will follow up more deeply. Also one of our customer manager will contact you in order to understand better this issue.
In the meantime we remain totally at your disposal.
SP Team.