Nina L

UPDATE: I See Me responded to my complaint and issued a credit for the discount. I haven’t received the books yet. Further update to come.
This is my first, and last, order. I placed an order yesterday for two different personalized Christmas books plus a personalized coloring book that goes along with one of the books. A pop up told me that I could get a 20% discount for purchasing more than one book by using the code Multi20. I did this for my $74 order and no discount was applied. Now they’re emailing a new code for a future order like I’m really supposed to trust that they’ll honor it. No thanks. I don’t care how good a company’s quality might be when they’re deceptive.

I became an Amazon Prime customer when the pandemic hit. Since March I’ve ordered everything from health products to groceries to tools and gifts delivered to friends. I placed an order Monday for 3 items that were listed as available for next day delivery. One item was delivered Tuesday. Amazon sent an email stating that the delivery of the other two items (a stud finder and a pink tool set) would be 9/30-10/1. Late Tuesday night they sent another email stating that the two items are undeliverable and are being returned. No explanation. No alternative option. No substitution. They deceitfully offer services that they either can’t or don’t intend to honor and then fail to make it right.