Dimitar

I've been calling for the past hour about a package that was returned and received on the 29th of December. Their phone number is available on the website but even after several attempts no one answers and all I get is 10 minutes of elevator music after which they say we don't have anyone available and they hang up. This has been a terrible experience, I've never see anything like this happen in the Netherlands. Will wait for their "appropriate time of 2 weeks" after which I'll report to the consumer help agency.