They don't value your time
I found this company through Instagram ads and because i was a victim of a scam i decided to fill out their form on their website. I was then emailed by their Lawyer Charlie Quail and was asked to call when i could. After the phone call i provided more detail of my scam and over back and forth emails through October with Charlie, i was given a form to sign which i did. Charlie then asked me if i had been given the letter of authority to sign, to which i informed her that i hadn't been. A week goes by and now we are in early November and i hadn't heard back from Charlie regarding this letter of authorization, So i emailed her again and i got an automated email saying that she was on annual leave and won't be back in till the next day. The next day she is back in and i get my letter of authorization to sign, she also informs me the unfortunate news that she was leaving the firm and that this was going to be her last week ( 7 - 14 November 2025) she informs me that someone else will be assigned to my case when she leaves. On her last day she sends one last email regarding the confirmation of her departure and that she wasn't able to finish the letter of complaint to send to my bank, but assured me that someone else from the firm will pick up where she left off and be in contact with me soon.
Up till that point things were fine, there were some delays but all my paperwork was signed, all documents and proofs of the scam were handed over, everything on my end was good, the only step left was letter of complaint to my bank to be sent by a lawyer from the firm, which would have to be done by someone else since Charlie had left.
So the reason why its a 1 star Review, as some may already guess is that, after 2 whole months i didn't hear back from the firm. So i contacted them today and to my surprise my claim is still in the same position it was in when Charlie left and it had not been allocated to anyone until i had emailed them!! So after all that paperwork, emails, and a phone call my claim hasn't even moved. Then the new lawyer Fiona was apologetic about the situation but sadly an apology just doesn't make up for the time, as i really could have used this money for Christmas as i didn't have the best Christmas 2025. Its crazy to think that better news would have been that they spoke to my bank already and they refused to pay, as it would mean that my time, documents and emails have been valued by the company, and they did the work they were supposed to do.
To make matters worse Fiona in the email said she tried to call and wants me to call her back. Now i get that she wants to speak to her new client. But for my perspective its making it appear that all my emails and documents have meant nothing, all that time means nothing and now i have to call again after already giving them everything they have asked for. Its like getting to the finish line of Marathon and them saying you have to go back and start the race again. I just haven't got the time for this, 2 months has gone by and my claim is in the same position it was in 2 months ago. So even if its just a call, but after a 2 month delay its not something i expect to hear from someone that values my time, since the only step left was writing the letter to my bank. If the delay was only 2 weeks then another phone call is ok, but after 2 months and not having the best Christmas, its just unacceptable, as no urgency is being shown to help get my money back.
This Firm just doesn't value your time, after all my emails, documents signed and phone call, nothing has been done and had i not emailed them today NOTHING WOULD GAVE BEEN DONE! Even after all that, they want me to call them again just to get the ball rolling, when i was already at the finish line!! A TERRIBLE FIRM, they don't care about their customers time. It can't get any worse than this, the worst experience to ever have is when company doesn't value your time as a customer. THIS IS THE WORST!
19 January 2026
Unprompted review