Disappointed with Icewear
Disappointed with Icewear, they were unwilling to change size despite being notified immediately. Also I was charged for return postage of the item although I had paid for this myself. Response was very poor. I have bought many items in the past, but given this experience, will not be purchasing from them again.1
Reply from Icewear
Hi,
Thank you for taking the time to share your feedback with us.
At Icewear, we always strive to provide the best shopping experience, and we’re truly sorry to hear if your experience didn’t reflect that.
To ensure fast deliveries, our packing and shipping process is designed to be quick, but we understand this may sometimes cause issues with change of size.
When returning items, customers should not be charged twice, and we sincerely apologize for the inconvenience. We, therefore, of course want to make this right, but we’re unfortunately currently unable to locate your order in our system. We kindly ask you to send us an email to support@icewear.is with the order details and an explanation of the issue so that we can resolve this as quickly as possible.
We sincerely hope to turn this experience around and welcome you back to Icewear soon.
Wishing you a good weekend!
Best regards,
Lena, Your Icewear Team
