Order two pairs of jeans
Order two pairs of jeans, one was great and one didn’t fit. Unfortunately I did not read the returns policy before buying and could only return for a store credit. Any store that doesn’t offer a refund on FULL PRICE items is automatically 1 star. Wouldn’t shop again from them now as to nervous the item won’t fit.
Reply from Jean Jail
Hi,
Thanks so much for your feedback. We’re really glad to hear one of the pairs worked well, but we’re sorry the other wasn’t the right fit.
Our returns policy is outlined on our website, but we completely understand how it can be missed. While we don’t offer refunds for change-of-mind purchases, we do provide store credit, and we’re always here to help make the experience smoother.
If you’re ever unsure about fit or style, our live chat team is available on-site and more than happy to assist before you order. We’re here to help you feel confident in your purchase.
We appreciate you taking the time to share your thoughts.
Kindest regards,
JNJL Customer Service
