Order 309971: ford puma 2026 mud flaps- I placed order on 6th of march and am still waiting for them. The tracking number they gave me does not work. Sent 3 emails telling me they are looking into it, no update yet can only contact them via email. Shocking service DO NOT BUY from them
Online website easy to use. Bought aluminium Pergola. Customer service is outstanding kept me informed via email and phone calls. There was a bit of delay in receiving my Pergola but no big deal, the gave extra money off because off this. The pergola is very good quality and we choose to build it ourselves instructions easy to follow, but be prepared for the hundreds of nuts and bolts. Really pleased with the Pergola and customer services. Thank you all
15 January 2026
Unprompted review
Reply from Garden Trends
Hello Cheryl,
Thank you so much for your 5-star review.
We are glad that you had a positive experience shopping with us and we hope you enjoy using your new pergola.
Most of the time delivery is good and always on time. Odd occasion when the parcel is left on the door step and in view and I have had parcels go missing not the couriers fault, But people can see clearly from the road a parcel left and sometimes they have been stolen.
Delivery is slow! But I love these decorations. I but these every year, I think I have around 30 of them so far and can't wait for the new additions every year a new one comes out. These are collector pieces and they increase in value so well worth the 1st cost.
Mould magic! I'm gob smacked! Received my Mould magic today opened the box and used it straight away! This stuff really works, I had a large line on mould that was growing in my shower along the masking and 3-4 hours later it's completely gone. Really impressed!
Bought a jumpsuit in-store, then see a black tuxedo jacket to wear on the top! This jacket it beautiful. Fits perfect! And quick delivery. Phase eight has become my favourite shop!
26 November 2024
Unprompted review
Reply from Phase Eight
Dear Cheryl, Thank you so much for your lovely feedback! We're thrilled to hear that you love the jumpsuit and the black tuxedo jacket. It's wonderful to know that you found the fit perfect and enjoyed our quick delivery service. We strive to offer high-quality products and exceptional shopping experiences, so your positive comments mean a lot to us. We’re delighted to be your favourite shop and appreciate your support! If you need any assistance in the future or have any further comments, please don't hesitate to reach out. Kindest regards - Phase Eight Customer Care
I visited the Canterbury store Looking for an outfit for a Christmas party. Absolutely amazing staff, who helped me to choose an outfit! Most shops you go in the staff aren't any help and make you feel intemadated ,The ladies on Saturday really took time and gave me honest feedback back on the items I tried on. Can't Thank them enough for making my shopping experience really enjoyable.
22 November 2024
Unprompted review
Reply from Phase Eight
Dear Cheryl, Thank you so much for taking the time to share your positive experience at our Canterbury store. We're thrilled to hear that our staff were able to assist you in finding the perfect outfit for your Christmas party and that they made your shopping experience enjoyable. Our team aims to provide exceptional service and honest feedback to all our customers, and it's wonderful to hear that this was reflected in your visit. We greatly appreciate your kind words and will be sure to pass along your compliments to the team. We're grateful for your support and look forward to welcoming you back to Phase Eight soon. Kindest regards - Phase Eight Customer Care
Ordered the sofa covers as have leather suite, very happy with the quality of these covers. The material is thick and the rubber backing help keep them in place, my dogs love them, really helps keep a black sofa free from dog hairs. Many thanks. And I'll be ordering another set just to have as a spare.
After myself making a mistake on the website and selecting the wrong date for a parcel to be delivered. We called the sorting office at Sittingbourne depot, and the guy was amazing, he managed to get the parcel delivered to me on the same day as the phone. Can't thank them enough as needed the item for this day. Thank you Sittingbourne!
Sittingbourne store, was greeting by Joanna, not a pushy sales person, very helpful, gave us time to tryout the beds by ourselves, but was on hand to answer any questions. Offered us tea and left us to drink it in peace. A1 service by Joanna! Absolutely a pleasure to have met Such a Sales person that understands completely what customer service is. Many Thanks. Mr and Mrs Wilkinson