IW

IWD

United Kingdom

Reviews

Review of Fix Auto UK

Rated 4 out of 5 stars

Communication was brilliant throughout

Communication was brilliant throughout, Di in particular was a real pleasure to talk to and she always got us the latest updates and done everything she could throughout the process.
The workshop guys we spoke to were also very good, open and honest.
It seemed to take ages, but that’s only due to parts, the team that we spoke to, seemed to care about the finish and made sure it came back to us only when it was completely right.
The guy who collected our car was careful and thoughtful and so was the guy who delivered it back to us.
It is never nice having to have a vehicle go in for repair following an accident, but the team made it as easy as possible.

6 January 2026

Reply from Fix Auto UK

We're happy to hear that communication was brilliant and that our team made the repair process easy. Unfortunately delays in parts being delivered to us is out of our control, however we're pleased you were updated on this as your vehicle wasa with us. We appreciate your comments and pride ourselves in our customer service and communication. We're grateful for your feedback. Thank you.

Fix Auto Basingstoke

Review of CDS Logistics, Vehicle Transport & Secure Storage

Rated 5 out of 5 stars

Smooth handover

Mohammad was in touch confirming an approx time for delivery. He arrived on time, unloaded my new car, parked it where I asked and showed me around the car and explained a few points, answering my questions. He allowed me to thoroughly check the car over. He was a genuinely nice guy and the process was smooth.

1 September 2025
Unprompted review

Reply from CDS Logistics, Vehicle Transport & Secure Storage

Hi IWD,

Thank you for sharing such detailed feedback! We’re delighted to hear Mohammad kept you informed, arrived on time, and made the whole process smooth. It’s great to know he took the time to show you around the car, answer your questions, and ensure you felt comfortable with everything. We’ll be sure to pass on your kind words to him.

Best regards,
The CDS Logistics Team

Review of HomeServe UK

Rated 2 out of 5 stars

Plumber was nice, but nothing was fixed

Plumber was nice. But didn’t really know what the problem was and then said he doesn’t think it’s covered. Even though a previous plumber had told us that the tap needed replacing which is covered by the policy. Policy won’t be renewed.

29 June 2021

Reply from HomeServe UK

Hi there,

Thanks for taking the time to get in touch.

I'm sorry to see that you're unhappy with our response to your claim. To confirm, we would replace a standard tap under the policy that you hold, however we are under the impression that you preferred to purchase a tap of your choice and you will create access to the tap. Once this has been arranged we will arrange for an engineer to return and fit this for you.

If we have misunderstood the situation and you would like to arrange for us to fit a standard tap, please don't hesitate to get in touch with is on 03300 247 999 and we will be happy to help.

Kayleigh
Here To Help Team