Mark

Hi Mark!

Thank you for your feedback, we have forwarded it to our product team. We have taken a deep look at our customer feedback, and we want to improve the overall experience of the survey feature until it meets a better quality of implementation before returning it back to the app.

If you enjoy the feature and wish to continue participating in taking surveys, please reach out to us at hello@sprive.com from your registered email and we will be happy to direct you to our partner’s platform where you can continue to complete surveys and earn rewards.

Best,
Team Sprive

Hi Mark, thank you for taking the time to leave us a review. Regards, Nova Direct

Hi Mark - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

If you could get in touch with us directly with the Gym Manager/Member Services to provide more information we can look into assisting you with this. Thanks, PureGym

Good morning, Mark,

Thank you for your feedback. We truly apologise for the negative experience received. This does not meet the standards of service we aim to provide, and we deeply regret the inconvenience you've faced.

Your feedback is valuable to us, and we will use it to improve our delivery processes. Your input has been raised with the depot manager to investigate and avoid any similar reoccurrence. Please be assured that this will be thoroughly investigated, drivers' performance will be discussed, and any re-training or disciplinary action will be taken.

In regards to returning the goods, we may suggest contacting your supplier directly who will advise the next steps.

Once again, we sincerely apologise for the inconvenience this has caused you.

Kind Regards
XDP

Hello Mark,

Thank you for your recent Trustpilot review.

I am really glad to hear that you are pleased with the service provided by Louise!

We really do appreciate your feedback, so thank you for taking the time to do this for us.

If you require any further assistance, please do not hesitate to contact myself or our live chat team.

Paige @ VP

Hi Mark,

Thanks for your review. We are concerned to hear this. I would encourage you to call or pop by to speak with the branch manager who will be happy to discuss the offer with you in more detail.

Lynne
Arnold Clark