Dave P

1st contact with Octopus Customer Service after switching from Scottish Power who were very poor in most respects. Contacted Octopus as I couldn't enter my first electricity meter reading on a Saturday and Bal responded via email within 10 minutes confirming that they had updated my reading for me and explained what had happened (and that the issue with meter details was fixed there end). So far, so good, excellent response, fast and effective so here's hoping this continues as my switch progresses

Ordered and paid for a new integrated fridge today and the online process was excellent right up until we arrived in store to pick it up at Medway Currys. Went in and followed the 'walk this way to pick up your order' guidance where 3 sales assistants were having a discussion and completely ignored us. After waiting for 3-4 minutes my wife moved around so we were in their eyeline and politely said that we had an order to pick up, the first lady looked at the only man and said 'Can you deal with this' and walked off. He then glared at us as though we were really putting him out and then said 'what's the order number' and walked off into the back room (we assumed to pick up the order). He then walked back out, glared at us again and walked off with the now returned first lady saying nothing, We didn't know whether to follow him or wait - SO rude. About 2 minutes later another lady came from the back and was very polite, asked us to follow her to the exit where the orders for collection. I asked her if she wanted me to bring a trolley and she said no because they were stored at the dispatch where we were going. When we arrived she found our order but there were no trolleys so she told us to wait here until she returned with the trolley. A minute later and another young woman arrived and shouted 'YOU CAN'T WAIT THERE, THAT'S NOT AN EXIT, COME BACK HERE'. What is it with the sales assistants at the Medway store, so rude, with a couldn't care less attitude. The nice lady returned and we left. As we did, my wife said. I'm never going back to that store, what's happened to old fashioned polite customer service. Long live internet shopping and get rid of these sort of shops and find jobs for these type of staff where they don't deal with customers

Got my hassle free quote of £2440 for my car from the website and then 2 days later got a follow up email saying 'We want your car' and gave a new valuation of £2500 which seemed fair given my research on other options to sell the car so I went ahead a booked a slot at Gravesend Morrison branch where they offered me just over a £1000 after wasting 30 minutes of my time taking details. Told the reason was 'The computer system' gives us the figure, sorry. My complaint is that I added all of the details about minor scratches/dents, condition up front etc etc and they then offer well over £1500 (less than 1/2) when you arrive. We just drove off and won't be going back, felt like we were dealing with scammers who give artificially high offers to get you into the office. Your reply just confirms my concerns - So you are saying the value of my car dropped by £1500 overnight at WBAC based on your expert analysis when I went to a very similar outfit and got £1900 (£900 more) the very next day - Cowboys!

1st order with this company. Efficient ordering process and goods arrived quickly and safely via tracked post. Great comms and just how a transaction should be - Excellent (Now added as my shooting goods supplier)

RBS closed my bank account because my mortgage was paid off and I had a positive balance but they said it was excluded from the Switch service. Decided to go with First Direct who helped me manually switch and the whole process was swift, effective and efficient. DOT the AI assistant did virtually everything and on the few occasions I needed to speak to a human, I was met with an equally efficient, friendly and effective employee who dealt with my queries quickly.....when they couldn't and needed another department, THEY rang me back. Now I'm all up and running, App is easy to use and works well for my day to day, savings and ISA requirements - First Class Service from First Direct, should've ditched RBS and switched years ago

Ordered at beginning of June, 2 month lead time given AFTER order placed and then they set up a Paypal Direct Debit to take the payment twice (luckily Paypal advised me of this and I cancelled the 2nd payment which they denied existed!) and then now have received an email saying the order is going to be another 3 weeks late. All this time, my money is sitting in their bank account - Had enough now, time to find another supplier as I suspect I'll now get a reply with lots of sickly sweet apologies, "It won't happen again, we understand how frustrating this is, we are reviewing our policies, this falls below our normal standards" blah, blah, blah. You are scoring 3.6 on Trustpilot, with 616 reviews so your platitudes mean nothing and as a company, you are average at best

Banked with them since 2011 and always been a bit frustrated with their charges for transferring larger quantities of money (care home fees) and awful interest rates but out of the blue, got a letter saying my bank account was closing (apparently because I have no mortgage anymore) it was NOT part of the switch system so I would have to do it all myself which I did. Telephone support was pathetic from RBS, massive wait times and then when you finally get through, they tell you to go to another department. Proper pain dealing with incompetent staff but once switched manually went with First Direct and it's SO much better with fees, interest rates and the staff are really effective and efficient. Most of what I needed to do was achieved with an AI chatbot, no waiting or calling and 100% results. On the rare occasions I needed to talk to a human, THEY called me :-)
I only stayed for all these years with RBS because I was apathetic and thought switching was really hard.......it wasn't, just slow. Just switch and eventually this lot will get taken over and maybe improved with new management

Ordered 10 edging strips after checking stock for click and collect was fine and order was processed and £200 taken straight away via Paypal. Got and email saying my order was ready to collect the next morning but literally as I was leaving (50 min drive) I got another saying I'd been refunded £140 and a further one saying my 3 strips were ready to collect! I immediately rang customer services and spoke to a chap who clearly wasn't enjoying his role/working from home and had no intention of helping me. He told me I couldn't have a refund for the 3 now unwanted strips because it was a click & collect but it was OK for B&Q to change that order from 10 to 3 at the last minute and issue a partial refund.......ridiculous company, awful customer service and I should have read the rest of these reviews first - Why are companies like this allowed to trade??

Purchased the Ad-free version of their Easy Game and all was fine until trying to 'Restore Purchase' to a new phone. Purchase doesn't transfer, progress isn't saved and resets to level 1 and when you contact the developer, they are well aware of it (but not bothered and don't promote this feature on AppStore) but won't refund. Apple won't refund as you don't find out until you buy a new phone. The company is based in Cyprus so you lose out and have limited other options

Coming to the end of a year long letterbox flower subscription for my Wife and on balance, we've had many more disappointments than delights over the year. Considering the high price (ca. 15-25% higher than M&S/Morrisons for comparable bunches) the quality of the delivered bunches AFTER the quoted recovery period is average at best for the premium blooms and OK for the foliage. None of the bouquets have looked like the enclosed leaflet (after resting) and I've been bombarded with 'Special Offers and discount codes' which just about bring prices down to other comparable outlets. We've had 3 missed deliveries and 2 with broken stems and although the 'delight team' have promptly remedied the issues, it still means I have to complain and sort out the remedial actions which is frustrating as this is the norm, not by exception which I expect for a premium service. Final straw was at Christmas where I tried to order a tiny very expensive triplet candle set to use up my £5 voucher/£7 credit and 50% birthday discount - Original price £29 but after discounts £2.50 - A bargain but as expected, the promised discount didn't arrive, the code wouldn't accept and the customer delight team wouldn't answer the phone. This company scores 4.7 on TP and have loads of positive reviews so we are either really really unlucky or there is something else going on. Had high hopes for Bloom & Wild but feel let down on virtually all aspects - If you respond, please donate the £13 on my account to charity as I can't face trying to spend it anymore

over 30 years loyalty to Telewest/Virgin and until 2 weeks ago, no real issues and decent internet connectivity and stable download speeds but now, internet has not been up for a complete day for weeks, completely unreliable, constant and random disconnects throughout the day and then only works for a short period after a hub soft reset, 3 hours trying to get through to a person who was obviously reading from a script, untrained and refused to send out an engineer or listen to all of the tests we'd already done. When we asked to raise link for the complaints procedure she just tried to sell us WiFi Pods and said she'd raise a complaint for us! - Time to ditch Virgin and move to a company that actually reward loyalty and case about there customers - with an overall average TP score of 1.5, I'm really not surprised

Easy ordering system that made getting the correct spare very quick. Price wasn't the cheapest but it arrived super quick and packaged well with protection in the right places. Fitting quide worked a treat and up and running again in minutes - Will defo go back here again for appliance spares

Meant to be a lovely experience getting fitted for a wedding suit but store is understaffed and we were left waiting for 20 minutes on a pre-booked appointment. Extremely low selection of garment sizes instore all with massive variation (ca. +/- 2" on a trouser leg!) (Bluewater) and the staff appeared poorly trained, disinterested and unaware of the services available on their own systems. Eventually ended up with an average suit at £150 /day but at least it arrived on time. Other member of party didn't get his promised delivery until the day of the wedding and one suit arrived stained and creased - Ridiculous
Really wished we had all gone to an alternative but I mistakenly thought that Moss Bros was a great place

1st order with WG and from the reviews on Trustpilot, I had high hopes (I always try and go with the smaller model 'shops' whenever I can). The products (3 x 200ml bottles of varnish) were reasonably priced and in stock so I went ahead with the £30 order which I knew wouldn't be 'free shipping' BUT the delivery cost was a ridiculous £9! They responded really quickly to explain that hazardous products over 150ml have to go by courier but its an aqueous acrylic varnish, so not hazardous in any way and I ended up going to Amazon who shipped all three (non hazardous) products with normal next day delivery, free shipping and £1 cheaper. Customer service were quick and responsive but WG won't be for me sadly and I'll stick to Amazon for repeat orders and it's worth checking Amazon yourselves if you get stung with the 'Courier' charge on an otherwise 'Free shipping over £20' incentive. After reading the response from WG, I think they've missed my point, I fully understand that solvent based varnishes are considered hazardous but the product I tried to buy is NOT hazardous, has no MSDS classification and is a water based acrylic that doesn't need to be shipped by courier whether its over 150ml or not. The WG shipping policy is clearly wrong and that is exactly why Amazon shipped it as a normal product, with free shipping, no special carriage precautions and it arrived with no fuss

We'd already had the front of the house fitted with shutters and decided to go for the back with the same type. Drago (CYCLESPF) arrived on time after a call to confirm he was on the way. Installation was quick, painless, clean and tidy and he left the place exactly as he found it. All rubbish was removed and the blinds look fantastic and were fitted to a very high standard. They have completely transformed the bathroom and 2nd bedroom giving both rooms a softer more airy feel

From start with our advisor (Chris J) to installation with Drago (CYCLESPF), the whole installation was quick, effective and professional. Drago arrived on time, explained what was happening clearly and then proceeded to fit shutters to the front of our house quickly and professionally with no mess or fuss. He then gave us a quick 'how to use' and some hints and tips on how to get the best from the shutters. We are now very likely to get the back of the house done as well! A great experience

I've been using Amazon for years, spent alot of money with them and always commented how reliable and effective they were when things went wrong. In the past weeks this has all changed when the drivers have started to deliver all of my parcels to the wrong address. Nobody cares, I've wasted hours chatting online to associates that are unable to fix this pretty basic issue and they just fob me off with platitudes and false promises so tonight I just left and cancelled my account - Bye Bye Amazon

Simple login problem, contacted online helpdesk who were lovely and friendly but completely unable to help at all (Pranya). Left me with a promised 'Backoffice will email you later' which never happened so left with no options, no contact details to chase progress and reading these other reviews, the same rubbish customer service as everyone else.

Always cheaper than competitors for all my modelling needs and the process from ordering to delivery is slick and efficient. Models and bits & bobs arrive quickly and are thoughtfully packaged to prevent damage in transit. Add to all this, the rewards scheme which provides a loyalty discount for repeat orders and I believe they can't be beaten
My goto model shop now and I've dealt with many over the years

I tend to use Trustpilot now before using any new companies I deal with and it's saved me so much hassle where I've been lured in with inflated promises and fake website reviews. If we all just deal with 'Good' companies, leave honest reviews on the dross and avoid them, they'll eventually lose customers and fold - Trustpilot reviews seem to be real people sharing their real experiences, good or bad