customer

Hi there - Thank you for taking to the time to leave this review, we are sorry to see this is 2 stars and that you had not been able to find a member of staff to assist you on your visit. With this being during a staffed hour, it may be that staff were completing duties not on the gym floor at the time of your visit. We would ask that you reach out directly to your gym management team via email, which can be located on your gyms home page. You can also reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Good morning,

Thanks for your review; I'm so sorry to hear about the problems you've experienced, and I'd like to see what I can do to help.

I've contacted you via email to discuss this further; if you could respond at your earliest convenience that would be much appreciated.

Thanks,

Jack
Parcel2Go Customer Services

We apologise for any disappointment caused. As shown by the Royal Mail tracking for your order, this was received at their London mail centre on the 10th of July. Sadly when you reported this order as missing we then followed up on this for you and found that the parcel had been lost in the post. We then responded to your message to confirm we had refunded your order in full.

Thanks for your positive review, we truly appreciate it.

Many thanks,

The Tea Makers Team

Good afternoon, 

Thanks for taking the time to give us some feedback.

We’re truly sorry to hear that you’ve had to pay for both delivery and return
costs due to receiving shoes that are far too small, despite ordering the
correct size. We completely understand how disappointing and frustrating this
situation must be. 

I’ve gone ahead and dropped you a message via email with the subject line of
‘Your Recent Trustpilot Review’. 

If you can reply to this our team would love to get to the bottom of this issue
and help you further. 

The situation you’ve described is not the type of service to expect when
shopping at Sports Direct.

Kind regards,
Jordan 
Sports Direct Customer Services