JD

Jemima Dixon

United Kingdom

Reviews

Review of PureGym UK


Rated 2 out of 5 stars

It is way too busy

It is way too busy - oversubscribed creates an uncomfortable environment.

All the weights are in one corner which makes it very intimidating when there are so many people there.

5 July 2023

Reply from PureGym UK

Hi Jemima. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Review of phs Group


Rated 5 out of 5 stars

Perfect Customer Service from Natalie K

Natalie K made the whole process extremely efficient and easy! She replied straight away and was a pleasure to deal with, thank you.

22 February 2022
Unprompted review

Reply from phs Group

Hi Jemima

Many thanks for taking the time to review us. We appreciate it.

Kind Regards
Sam, phs Group