Took my money and projector. Customer service sucks.
I had a 3500 that began to have dead pixels. Customer Service gave me an option to buy the part for $600 and fix it myself or pay $2500 for a new 3500. I paid the $2500 for a new projector and sent my projector to them back in November. Once I confirmed my unit had shipped, 3 days later I was told I would have to wait until January for a new unit. I was told if this was unacceptable, get the projector back from UPS, which was not possible. I have had no response to my emails since. They have my old projector, my money, and refuse to communicate or respond to my emails. I have asked for return of my old projector and my money back and have been ignored. I will have to take this up with my credit card company for the $2500 and small claims for my old projector. Completely pathetic from a so called reputable company.