Reply from Howdens
Hi Anas, thank you for your five-star review. Take care and have a lovely day!
AN
Anas
United Kingdom
Reviews
Review of Howdens
Review of BestHeating
Very poor service I have to call them…
Very poor service I have to call them maybe 5or10 times and nobody know what’s going on with my order And they told me that I have to stay between 8am to 6pm for four days and after that I have to go myself to collect it
23 June 2022
Reply from BestHeating
Dear Anas
Thank you for your recent TrustPilot review
Please be aware I have just tried to call you but was unable to reach you unfortunately.
I am extremely sorry to see your order was delayed in being delivered. This is not the service we expect for our customers, so please be assured this will be raised with the delivery company for further investigations.
I am happy to see your delivery fee was refunded for you. I have contacted you directly by email to discuss further.
We sincerely apologise for any inconvenience caused to you by this situation.
Kindest regards,
Katie
BestHeating
***Updated 4th July***
Dear Anas
Further to your enquiry, please be aware we have been trying to contact you to discuss/assist you further, however we have not yet heard back from you.
Due to the time frame with no response, we will close your case for now, however please do not hesitate to get back in touch if you require any assistance.
Kind regards
Katie
BestHeating