Great products! Was nervous at first because price was a little cheaper then others, never the less bought my ipad air 13 it came in time and had no issue with the pad. It was genuine and brand new. I noted the cable was Europe so maybe this is why it was cheaper however a uk plug came with that so there was absolutely no issue for me. Will buy again! Thanks guys.
The only reason I gave them one start because I had no other option. Lucy send me a message to ask regarding some of transections, this is the second time they keep checking my account. They have blocked my account for no good reason and I have mortgages coming out! Absolutely run away from this guys, I will move to sterling 100%
Reply to your message before as trust pilot do not let me to reply below but just to edit so here it is: this is not rare and you are keep asking me questions about my business, I rather spend my precious time concentrating on doing my business rather them answer your question about my transaction, all my transactions are transparent and clear and there isn’t anything out of the ordinary that should strike or promote questions that leads to pause my account if not been answered. You are always welcome to call me to ask me about transactions but sending messages that I can not see on my account its not fair and due to that you paused my account. This is all I got to say for now.
27 July 2023
Unprompted review
Reply from Tide
Hi Nati, thank you for taking the time to share your feedback. We're so sorry to hear that this has happened to you and you're considering moving your account. Such checks are rare and the reasons why they can happen are due to security and in order to stay in line with all industry regulations. We can understand your frustration and our members come first for us. This is why we'd like to try to locate your case so we can share your feedback with the relevant team. To do so, we'd need a few more details and we've requested them here on Trustpilot. We hope to hear from you soon.
Update: Thank you for sharing your details, Nati. We'll now try to locate your case and pass your feedback on to the relevant team. While we do understand your frustration, please, be advised that the only reason for this to happen would be to stay in line with all relevant industry regulations. Please, note that the team would typically get in touch with you via the in-app chat as this remains the most secure way of communication with our members. If you have any further questions or concerns, please, don't hesitate to send us an e-mail at hello@tide.co and the team would be more than happy to help.