Avoid Figo at all costs – a stressful and useless experience
It’s an absolute scam and deeply disrespectful, showing a total lack of empathy.
We got a dog insurance policy with Figo to gain peace of mind and avoid unexpected costs. In reality, it made everything worse. Every health situation with our dog became more stressful because of Figo – endless bureaucracy, no help, and absolutely no financial benefit. It’s basically paying a high monthly fee for nothing.
To be concrete: our dog suffered a stomach torsion (bloat) – a critical emergency that must be treated within hours, often minutes, or it’s fatal. Figo refused to cover it, claiming there was a six-month grace period on stomach issues. That is outrageous. Every veterinary professional knows that bloat is an acute, unpredictable emergency, not a precondition. Even our vet personally called Figo to explain this, but they wouldn’t listen.
We pay nearly €70 a month expecting support and compassion – instead, we got stress, disrespect, and zero coverage when it mattered most.
Finally, after this experience, we wanted at least to cancel our insurance, and they said there's nothing to do there because we have a contract to oblige.
Reply from Figo pet Nederland
We’re truly sorry to hear about your experience and your dog’s emergency — we understand how distressing that situation must have been. Our goal is always to provide clarity, compassion, and support during difficult times.
Your claim was reviewed with care and handled in accordance with your policy’s terms. That said, we understand how disappointing and emotional this situation was, and we’re genuinely sorry it left you feeling unsupported. Our goal is always to provide clarity and compassion, even in difficult moments like this.
If you have any questions or would like additional clarification, our team is always here to assist you.
Team Figo pet
