About to cancel my membership because spinning in this heat is dangerous
The lifts are constantly breaking, this time they've been down for over four months with no sign of being fixed, which means walking up 7+ flights of stairs. The air con is never on, even in the spin studio which is floor to ceiling glass on two sides and is an absolutely sweatbox after a sunny day. I've had to stop going to spin classes on hot days because it feels dangerous. The instructor shouldn't have to start a class by giving instructions on what to do if you overheat.
PureGym should give those of us still paying for membership a discount while these issues are fixed because this is a seriously subpar experience compared to what was sold when I signed up.
Reply from PureGym UK
Hi Rachel - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. We We would like to apologise for any inconvenience caused. Please be assured that our teams are doing what they can, to get these issues resolved. Access has also been opened up to all Bristol PureGyms Whilst we work to resolve this. Thanks, PureGym