Juni

Been a customer for 10 years, but this Best Sign is horrible, been locked out for 2 weeks and when I call it is minimum 1 hour wait on phone. I need to set up so I can close the account. Terrible only by phone, wait for snail mail with new pin. I have been hung up on just about every time I call.

I have been a customer for years but the last 5 or so the company has become very very very shady. Unexplained fees, for example $40 overcharged and was told it was the local exchange rate. $40 over official rate. The call center person could do nothing was advised to visit local branch. The online email was just morons who are rude argumentative and when informed this was my business to know the rates, i was told pay or go delinquent my choice.
Was rolled over for years CD even though I know I elected to not roll over because I would need the money in 5 years. I got a well you must have made mistake see you 30 days before the CD ends in 4 yrs 11 months.
Credit Card had fixed rate of 7% was told to change to better card for higher balance , 10k available not 5k, was told the APR would be "competitive" as always a 19.99% is not competitive and was told re-apply for new card when Feds reduce interest rate. Most of time can not use the card as "fraud watch" comes up for anything over $500 so I must call in and authorize the purchase. I put travel alerts on my account...does not help, still must call from overseas and say yes I am using my card in this country. Annoying as it is EVERY time, even though I notify AFCU them weeks in advance of my travel schedule.
JUST AVOID THIS BANK AT ALL COST unless you really have no other options. Save yourself stress and headaches as your are not their concern only your money they care about.

I am not sure where to begin with this awful company. Two issues. I have to BEG for an invoice to be sent to me timely, so I do not get into late fees, invoices were being send so close to the payment overdue date. I only will do bank transfers so I can not pay on their website. So I just wanted to close my account, well not easy to do with Klarna. I had a chat with some inept employee. I told him the company was terrible, he said thank you for using our service, now you must fill out a form email or mail it to us and they will eventually close my account. I will see about making an official complaint as this should not be allowed to happen.