United Kingdom
Review of PureGym UK
Reply from PureGym UK
Hi Glenn. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Review of Tappily
I have had a terrible experience with this company. I ran into some financial difficulty as I lost my job and asked them 3 times to set up a payment plan of £100 a month as I couldn't afford the full automatic payments. Twice now they have took automatic payments from me after I've asked them to set me up a payment plan. I now can't pay my rent. I will now need to put a 2nd complaint in and they haven't resolved my 1st. Dont use as won't help when struggling.
Reply from Tappily
Hi Glenn,
Thank you for taking the time to leave a review.
We are sorry to learn that you are dissatisfied with your Tappily experience.
We are eager to investigate the matter raised in your review.
However, in order for us to do so we will need some details to identify your account, these details have been requested privately through Trustpilot.
Once we receive the relevant information, one our Customer Care agents will get in contact to assist you.
Whilst we await your response, given the content of your review we would like to take the opportunity to address the points you have raised in more detail.
As set out in the Dispute Resolutions (DISP) section of the Financial Conduct Authority Handbook (available online at www.handbook.fca.org.uk/handbook/DISP) firms have up to 8-weeks to investigate a complaint and issue a final response to the complainant.
We aim to provide our customers with a final response to their complaint within 4 weeks, however in some cases this can take up to 8 weeks, for example if it takes longer than anticipated to gather all the required information.
In such circumstances, you will be kept informed of progress via email. We hope that this goes some way to alleviate any concerns you may have had.
If you would like to discuss any aspect of your account, please call us on 0808 169 4927 or chat with us via our live chat facility, this is available from our website, www.tappily.co.uk.
Our phoneline and chat service is open Monday to Friday between 8am - 7pm and Saturdays 9am - 5pm.
Alternatively, email us at reviews@tappilymail.co.uk
Kind regards,
Tappily Reviews Team
