MM

mathew mcneil

United Kingdom

Reviews

Review of Just Tyres

Review of Emma Sleep UK


Rated 1 out of 5 stars

AVOID AVOID AVOID

Sent my 1st mattress to a completely wrong address after they promised it would arrive on certain days, so lost time off work waiting for a mattress that never arrived.
Cancelled the order, then they promised they would give further discount if I ordered another one.
Foolishly, I trusted them. No discount applied as promised, and 3 weeks later, I'm still without a mattress but payment has been taken.
They don't respond to any emails or messages and no phone number to call either. Avoid this company at all costs

13 April 2023
Unprompted review

Reply from Emma Sleep UK

Dear Mathew,

We would like to express our deepest regret for the delay in shipping your order. The delay has been caused by factors, not under our control; however, we take full responsibility for the delay. This incident has been noted and the necessary measures have been taken so that such incidents will not occur in the future.

We value your feedback, please accept our apologies.

Can I please get your complete name, order number and email address so that I can investigate this issue for you?

Yours sincerely,
The Emma UK Team