guy who just wants piano hinge

Reviews

Jun 12, 2024

Mislead on delivery times.

Mislead on delivery times.
I paid a premium for 24hr delivery due to equipment failure. The bott online promised delivery by Monday, and that the part was in stock in country. On WEDNESDAY, UPS showed up and asked me to pay a significant import fee to receive the item. NOT cool!

12 June 2024

Unprompted review

Reply from SP SpareParts

Jun 17, 2024

Hi Sidney, thank you for your comment and sorry for the inconvenience. My colleagues are working on your case and have contacted you by email.
Again, sorry for the inconvenience

Review of IronmongeryDirect

May 30, 2023

Follow up is terrible

Relentless emails requesting reviews are annoying AF.
Leave me alone.
Additionally the 2 meter part arrived damaged due to poor packaging.

17 May 2023

Reply from IronmongeryDirect

May 30, 2023

Good Morning Sidney

Thank you for taking the time to leave a review for us today, and also for speaking with me over the phone as well.

I am incredibly sorry to hear of the issues that you have experienced when ordering with us recently.

As discussed, I have removed your email from the marketing list so you should no longer receive these communications from us, I am so sorry that these were sent to you in such a frequent manner.

In regards to the piano hinge, we do not expect our customers to receive their parcels in this manner, and I am very disappointed to hear that this has happened.

If you do change your mind in regards to a replacement, please do not hesitate to contact me on 0300 303 8821.

We do very much appreciate all feedback that is left for us, so thank you for taking the time to leave your review today.

Have a lovely day.

Kind regards,

Deanna