I went to my gym for 9am for the induction only to find there was no member of staff and no induction. I looked all over the gym and it definitely failed to be conducted. 0 out of 10.
12 July 2025
Reply from PureGym UK
Hi Simon - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager directly at: info.southruislip@puregym.com to provide more information (such as date and time this was booked for) so this can be investigated, and your gym manager will be able to have a look into any queries and ensure a suitable time for you is arranged for this to be completed. Thanks, PureGym.