Our flights were cancelled
Our flights were cancelled. Our refund was immediate and alternatives offered.
20 January 2026
Reply from Kiwi.com
Dear Ian,
Thank you for sharing your experience regarding your recent booking with Kiwi.com.
We value all customer feedback and are committed to reviewing the situation you have described. Our specialized team will proceed with a comprehensive investigation of your case.
You will be contacted by one of our representatives as part of our review process.
Sincerely,
Customer Advocacy Team