Bad tech
Camera doesn't focus on my ID so it's blurry, thus not accepted
Reply from Truvi
Hi Ben,
We're sorry the ID verification is giving you trouble—blurry photos that won't get accepted are frustrating when you just want to get checked in.
The issue is likely on the camera side, but here's what you can do to fix it: make sure your camera lens is clean, use natural light (near a window works best, but avoid direct glare), and tap the ID on your screen to manually trigger autofocus. If it's still blurry, move the camera further back to let it focus properly, then zoom in slightly to fill the frame. You can also try placing the ID on a flat surface with a contrasting background to help the camera pick it up more clearly, or if you're using a webcam, switch to a smartphone camera and upload the photo instead.
If you're still stuck after trying these steps, reach out to [hello@truvi.com](mailto:hello@truvi.com) and we'll help you get it sorted. Appreciate your patience while troubleshooting this.
