Israr

I am a regular member, and I am writing this to highlight the shocking difference in standards between your branches.
Didcot and Templars Square gyms are consistently disappointing. The showers and lockers are extremely dirty and poorly maintained. However, the most concerning issue is the layout and environment in Didcot. Having a combined changing area is proving to be very disturbing. I often see groups of young girls with their boyfriends sitting right in front of the mirrors and shower rooms, which feels completely inappropriate and intrusive for those trying to use the facilities.
Furthermore, the privacy in the showers is a major concern. During a single session, I’ve had multiple people try to force the door open despite it being closed. If someone were to forget to lock it by mistake, it would be a complete disaster. PureGym Didcot urgently needs separate, private changing and shower facilities, just like your other locations.
On a positive note, your Caversham branch is the gold standard. It is exceptionally clean and well-managed. Management should really look into who is taking care of the Caversham gym, appreciate their hard work, and use their methods as a training model for the staff at Didcot and Templars Square.
Please address these hygiene and privacy issues immediately.

I have been a loyal customer of Remitly since April 2022, but after my recent experience, I have decided to close my account and move to competitors like Wise and Tap Tap Send.
A couple of weeks ago, I faced a critical family emergency: my brother was hospitalized in the UAE, and I needed to send £1,000 for his medical bills urgently. I checked the Remitly app and saw that they explicitly offer services to the UAE, even providing specific payout options for Emirates NBD and LULU Exchange. Trusting this, I initiated the transfer.
The nightmare started a day later when they cancelled the transaction without a valid reason. My money was stuck as pending in my bank for three days, which is a lifetime when someone is in a hospital bed. To make matters worse, they immediately blocked my account after the cancellation.
When I called customer service, I was met with lies and incompetence. First, they told me my account was fine and to "try a different browser." When that failed, they finally admitted they don't even offer services to the UAE! This is incredibly deceptive why list the UAE and specific Dubai banks in your app if you can’t fulfill the service?
Even more insulting was the "security verification." After 4 years of relationship and verified documents, they called me on my authorized number to ask for my name and age, yet still couldn't fix my account access.
Remitly failed me when I needed them most. Their system is misleading, their support is scripted and unhelpful, and they show zero empathy for urgent situations. I’ve closed my account and I strongly advise others to look elsewhere for a reliable service. Bye bye Remitly.

Great experience on time delivery ,never lost any parcel as compared to Yodel and Evri