CU

customer

United Kingdom

Reviews

Review of Magic Madhouse

Review of PureGym UK

Rated 1 out of 5 stars

Extreme disappointment

I signed yesterday for the gym in Heanor, as it's closer to my new home, and today I went in. As soon as I walked in, I walked out. The facility has only 1 shower in total, changing rooms are just 2 small 1-person fitting rooms and few lockers, while the place requirements should be higher. Very disappointing, I tried to cancel my membership immediately and staff there was extremely disinterested.

12 February 2024

Reply from PureGym UK

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.