Unacceptable Conditions at PureGym Feltham
To Whom It May Concern,
I am writing to express my extreme dissatisfaction with the conditions at PureGym Feltham. For the past five months, the WiFi has not been functioning, which is unacceptable for a gym that prides itself on being a modern facility. Furthermore, the washrooms consistently smell terrible, creating an unpleasant environment for members.
Despite informing the management team about these issues, no action has been taken. This lack of attention to basic amenities and customer concerns is appalling. As a paying member, I expect a certain level of service and cleanliness, neither of which PureGym Feltham is currently providing.
I urge you to address these issues immediately to maintain the trust and satisfaction of your members.
Reply from PureGym UK
Hi Kanwaljeetsingh. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We do not have Free WIFI at this club; we do apologise for any inconvenience this causes.
For updates on if this will be added in the future you can reach out directly to the Gym Manager in club or direct via email.
Alternatively you can reach out to Member Services with any concerns; these can they be passed on with your details or anonymously on your behalf.
Regarding your point raised we would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym