This company is a scam
This company is a scam! Do not use!! Some how a subscription was set up 18/1 57.35 came out, emailed them straight away to cancel it and got a Bot AI generated email to say we will cancel it for you, then guess what 4 weeks later the thieves take out another 58.39 I’m bloody angry this time, in all my years iv never experienced illegal theft from a company from my card. Iv emailed them again angrily explaining everything only to receive back the same shitty AI generated Bot email that’s not acknowledged anything iv said, to say we will cancel it, but why. Il tell you why cause you are thieves that steal off customers that’s why
Iv contacted my bank for theft now and will complain to consumers rights. And will leave as many bad reviews as I can to warn everyone This dodgy company should not be allowed to run. DO NOT USE!!!!!
Reply from UltimaPeak
Dear Donna,
We understand how upsetting it is to see repeated charges after requesting cancellation, and we are sorry for the frustration this has caused. We take allegations of unauthorized billing very seriously.
We do not intentionally continue subscriptions after cancellation requests are submitted. If your request was not finalized properly in our system, we want to urgently review the account and confirm the status immediately.
Our customer support communicates via documented email to ensure billing and account matters are traceable and accurate. We regret if this came across as impersonal. That is not our intention.
Subscription terms are disclosed during checkout, and if there has been confusion or a processing error, we want to address it responsibly.
All of our products are manufactured in the United States using carefully sourced ingredients, and every batch is clinically lab tested to meet quality and compliance standards.
Please contact our team using the subject line URGENT: Meliska so this can be escalated and reviewed promptly.
The UltimaPeak Customer Support Team
