Membership issues
The website is not working properly. The money has been taken from my account but the membership is still not visible on my Puregym app. I've chosen a particular starting date which was not indicated in the purchase, instead the membership is starting today...very disappointing.
3 September 2024
Reply from PureGym UK
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
If not yet updated please log out and back into your PureGym app; following this it will now show your active or pending membership.
If any details such as the start date are incorrect please reach out to our Member Services team who can look into this further. Thanks, PureGym