Triskelion

Item delivered. Just like you would expect. So you get a point deducted for constantly sending these annoying emails for avis.

Ordered the armchair in November 2024, expecting delivery in February or March 2025; the armchair arrived 17 January. Delivered with care and helpful deliverers installed the seat in the house (even offered to remove old chair, that Stressless my wife now enjoys). Model bought: Stressless Sam with power & heating. The chair is much firmer than my old Stressless power, I am sure it will give with time.

Super. Merci beaucoup. Livraison plus vite

Very helpful at Ruffec for delivery of our heating oil and compressed wood, although the price of compressed wood appears to remain expensive after Covid19. We are looking forward to the introduction of F10/F30 central heating oil.

Provides our EJP with few blackouts and fewer sales. An easy energy provider to use.

Very helpful counter staff. Personal manager at times had been too proactive, much better now that they understand we have no interest in sales emails etc. As a bank, fulfilled my expectations. As a healthcare provider, fulfilled my expectations. Loans, insurance cover too expensive when aged 65+ yrs old so just save for large purchases.

We had V3+ for several years, only problem was that the TRVs ate batteries in the extremities of our 240 sq m stone house. So, when we received an offer to move to Tado X (with matter/thread and rechargeable batteries) we accepted. The items arrived and worked well … apart from the wireless receiver (described as a simple on/off switch by helpline, unfortunately it did not do either … for a week our oil-fired boiler was wastefully using our oil 24/7). Called our plumber out to get his thoughts (he couldn’t get it to work, unlike the V3+). Jumped through a few hoops, got a RMA then a new (or refurbished) Tado arrived today in a plain brown box … to find it was V3+. They asked for my week old invoice to confirm details & still got it wrong! I now understand that our unit was the first to fail and their logistical side was not set up to replace the wireless receiver; instead they are sending us the retail box that also includes an additional room thermostat (that has earnt the company an additional star back). I am a immuno-deficient, 85% disabled 65 year old & my wife is also in her 60s. Heat is important, having to walk out in the morning and evening to adjust the boiler output is not much fun. Dusting off a 12 year old Nest Gen 2 and hoping I can update & use it (we can! but that’s another couple or 3 hours God won’t give back).
Have mostly loved the previous product (apart from battery life and frail connectivity through a stone house) but we need reliability both from support and the product.

Would I recommend the Tado X? Surprisingly, a qualified yes assuming they sort out the logistical issues for replacements. The TRVs /Thermostats have not dropped their connection within our domestic IoT since fitting. They are much quieter than the V3+ with the added benefit of rechargeable batteries that are easily detached for charging (we bought 4 additional battery packs to shorten any

**** Paiement €288,56 reçu 12/11/2024, avis ajusté pour refléter cette action et pour se concentrer sur le service que j'ai reçu du technicien en chauffage central ****

Ma dernière courier electronique avec Engie Niort “Ceci est mon troisième et dernière courriel pour tenter d'éviter l'utilisation de mon assurance juridique pour le trop-perçu à votre société début octobre. Soit les 288,56 € (payés le 9 octobre 2024) me sont restitués s'il vous plaît, soit le virement de 24,05 € (payé le 10 octobre 2024, payé le 5 novembre 2024) est annulé et les 2 paiements recrédités sur mon compte bancaire. Je m'excuse si mon ton précédent vous a fait détendre, cette somme sera récupérée. Votre ingénieur fait du bon travail mais je suis consterné par ce traitement silencieux faisant référence à une dette impayée.”

Support for replacement Tado X wireless receiver failed even after receipt of the invoice to ensure correct delivery … instead we received a V3+ wireless unit today (mid-Winter and I am 85% disabled).

Postnote: Tado reached out and explained that our’s was the first declared failure of the Tado X wireless receiver and they had no individual units available for replacement; so they have agreed to sent us another bundled receiver plus thermostat. Hopefully this will work in place of the 12 year Nest Gen 2 I refitted in perishingly cold (to me) weather. If it doesn’t work, in place of both the V3+ & Nest on a simple oil boiler then I will throw in the towel. I’m not a plumber (he couldn’t’t get it to work either) but I was a aeronautical engineer before flying for 30 years. I have raised the review by one star for their honesty and reaction to a cluster**** of potentially epic (for me) proportions.

Would I recommend the Tado X? Surprisingly, a qualified yes assuming they sort out the logistical issues for replacements. The TRVs /Thermostats have not dropped their connection within our domestic IoT since fitting. They are much quieter than the V3+ with the added benefit of rechargeable batteries that are easily detached for charging (we bought 4 additional battery packs to shorten any TRV downtime).

My final message to Tado ChatBot team:

I have monitored the heating for the last 36 hrs, since you and I agreed the unit was not operating correctly, the Tado X Wireless Receiver has switched the Heating off using the App scheduled times. It has also allowed me to select “All Off” through the App. This morning the unit switched the heating on using the App scheduled times. Hopefully looking at my system, you can confirm all is now satisfactory; but please read on.

To help your company’s thought processes on the product, and full disclosure of my actions, the unit wasn’t working, as we both confirmed, until I had GENTLY tapped the back of the unit late Wednesday (4 December 2024) afternoon with the handle of a screwdriver several times (not a hard tap, more a rattle); the unit has since worked without fault.

I will now re-affix the unit back onto the wall (it is currently lying flat) and monitor further.

The information about tapping the unit gently behind the COM/NO terminal blocks came from a Reddit Tado thread on V3+ receivers with relays sticking, then a purchaser of a Tado X wireless receiver reported that they too had successfully fixed an issue with their receiver doing the same action.

This may point to a manufacturing fault if the Chinese manufacturer of your product used the same relay component supplier for both the V3+ & Tado X wireless receivers.

Do you still wish to have the Tado X wireless receiver RMA’d to confirm whether the relay had indeed stuck?, perhaps a slight weld or excess material that prevented the relay from operating correctly until given a gentle percussion tap? This may help your company with the product moving forward.

Encore une fois UPS donne une date et une heure pour livrer un colis, puis déclare que nous ne sommes pas à la maison et livre le lendemain. Fatigués des mensonges, nous avons installé une caméra qui enregistre les visiteurs… aucun UPS Van (ou aucun van) n’est arrivé pendant cette période. Essayez de dire la vérité, vous ne livrerez pas à 100 km de votre dépôt sans d’autres colis pour rendre le trajet économiquement viable ; alors je ne perdrai pas 4 heures et UPS évitera des critiques abyssales. Simple non ?