United Kingdom
Review of Belfaire
No sizing information on website. Order arrived much smaller than anticipated. I raised a complaint and asked for returns. This has dragged on for weeks and im no closer to resolving the problem.
Do not buy clothes from the belfaire. They are extremely low quality, over priced and unhelpful when raising issues. Avoid, avoid, avoid.
Review of consortium.co.uk
Not good. I was gifted a pair of trainers for Xmas but wanted to return them. They had no extended returns policy for Xmas and made a point of saying they wouldn't accept returns if the shoe box was damaged. The box arrived damaged and outside of the returns window. They wouldn't even allow me to exchange them for another pair. Not a good customer experience.
Reply from consortium.co.uk
Hello Matt,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We always strive to provide excellent customer service and understand how disappointing it can be when a purchase doesn’t work out as expected, especially during the holiday season. While our returns policy has always been clearly stated on our website, we appreciate that timing around Christmas can sometimes make things more challenging.
We will take your comments into consideration as we continue to review our policies and processes to ensure the best possible experience for our customers. In the meantime, if there’s anything further we can do to assist, please don’t hesitate to reach out to our customer service team directly.
Thank you for your understanding, and we hope you’ll consider shopping with us again in the future.
Thanks,
Consortium
