Ma Ziqi

Discovered I’d been charged for an extra two months without realising. Called up to ask about a refund, and the person on the phone was unbelievably rude—just kept repeating the terms like a robot instead of listening to what I was saying.

When I asked if other customers had the same issue, they just said, "Of course." So does that mean they just ignore people’s complaints? No matter how many times I tried to explain that I wasn’t told it was a monthly charge and had no idea I needed to give a month’s notice to cancel, they just didn’t care.

I even emailed asking for a copy of the full terms and conditions and the document with my signature, but I’ve had no response. Shocking service—wouldn’t recommend this place to anyone.