JW

Jakub Wojciechowski

United Kingdom

Reviews

Review of PureGym UK


Rated 1 out of 5 stars

Betrayal

I was offered a discount code which I applied and it was suppose to take my joining fee away and discount my monthly payment by 30% for 3 months and initially I was supposed to pay only £14.95 and once I went to the checkout I was still charged for the joining fee and my member ship price wasn't discounted. I payed for it regardless because I want to go gym however I feel very disappointed by the fact that I was offered something like this and it didn't work I tried refreshing the page multiple times before paying and restarted the membership application process multiple times but the result was still the same without the discount code being applied at the checkout. I just wish I could get atleast 50% refund for this transaction as I don't see this being a fault on my side.

11 March 2025

Reply from PureGym UK

Hi Jakub - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you get your membership updated. Thanks, PureGym.