Blood boiled
Got to pure gym and tried to pay for the membership on my phone as I got there, I spent 30 mins trying and it kept saying the payment had failed when I had sufficient funds in my account so I had other people try for me and it said the same for then too, then I pressed the assistance button and nothing happened no one came to see me or anything I was at the gym for an hour doing nothing but trying to pay and they do nothing to help
Reply from PureGym UK
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system.
The POD doors monitor entrance with individual 8 digit code.
We do apologise for any inconvenience caused on joining. If still experiencing any sign up issues please reach out to our Member Services team who can investigate this further. Thanks, PureGym